You are here: Home kiadó_eng
In many large projects our company works as a subcontractor and though they might look impressive, we cannot give references without the approval of the main contractor and the customer. Here is a list of some of our customers:
Support services and systems integration
Project management and quality assurance
During the IT projects we perform the custom integration and development tasks required to make the systems work together. The capacity of our developers is also available to serve all kinds of custom needs.
We complement our systems with a full portfolio of professional services, throughout their whole lifecycle. Our consulting services help defining the needs properly, to translate the business processes into the languages of IT and optimize them. We cooperate in designing and exactly specifying the system performing the required functionality.
As different problems may have very different optimal solutions, during the assessment, design and development/testing phases, we choose our tools and processes according to the goal to be reached. We will most likely recommend one set of tools to develop a small company site and a very different one to execute an integration project. This task-centered approach guarantees that we perform our development tasks in a platform- and vendor-independent way, seeking optimal efficiency in the solution.
If the problem requires, we can rapidly develop a prototype, and fine-tune the solution based on the test results, yielding results as soon as possible for the customer. Our goal is to create IT solutions that support the best organizational operation, not simply offer off-the-shelf products.
Naturally, we provide long-term management and support services for our systems and we are always open to refine and further improve it based on the new requirements that surfaced during live usage.
If needed, with the help of custom development, we can integrate the existing and newly purchased equipment of our customers into a unified ICT infrastructure; furthermore, together with the application developers and the vendors, we make sure that all the applications run continuously, without fail. Our systems integration services are complemented with strategic planning and technical consulting, full-scale management and maintenance of the systems developed, furthermore with related training services.
Some typical systems integration tasks
We offer outsorcing services for your total ICT infrastructure, furthermore on-site and remote maintenance and management. Upon request, we will assess your current infrastructure and make an offer to take its operation over or renew/replace it in an outsourcing fashion.
We will create a comprehensive inventory about your hardware and software resources - and their users, too, if needed - and we will maintain and update this list. Our experts will purchase, install, set up and deliver the necessary equipment, and if needed, give you customized training about their proper operation. This service is complemented by preventive maintenance, a full range of support and repair services, and it goes without saying that we will perform all the duties related to warranty (return merchandise replacement, etc).
We will manage the devices with an availability precisely defined in the Service Level Agreement - if needed, around the clock. In cases when problems can be solved without on-site presence, we will provide you with help over the telephone and/or using remote management services. In other cases, we will go to your site as soon as possible, but definitely within the contracted availability.
Benefits of outsourcing
The biggest benefit of outsourcing is twofold: the customer can focus on her core activities, without the need to have IT personnel of their own; furthermore, costs become manageable and in most of the cases they decrease significantly - up to 30 percent. Further benefits:
Our outsourcing services cover all the aspects of IT operations:
Besides our consulting and support services, we also offer customized trainings, tailored to your very needs. Training may take place as traditional, classroom-based courses, but we can also provide you with on-site, on-job training where your professionals receive their training using their very own systems or their own test lab. Groups may be as small as a single person but as large as you need.
Our strength is the capability to tailor the training to your exact needs. Drawing on our experience, our professionals can teach you practical "tricks" that would otherwise be difficult to learn from a book. And what is a small but important detail: you will receive training in the language you require: Hungarian, English, or even Japanese.
Upon request we can help you developing e-learning materials and solutions.